Last Updated: July 5, 2024
At Opti-Surge LLC, we strive to provide our customers with a seamless shopping experience, including reliable and efficient shipping options. Below are the details regarding our shipping policies.
Shipping Methods and Costs
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Domestic Shipping (U.S.):
- All orders totaling $200 or more will ship free of charge within the United States.
- For orders under $100, a flat shipping fee of $12.99 will apply.
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International Shipping:
- We offer international shipping to select countries. Shipping costs will vary based on the destination and the contents of your order. The shipping fee will be calculated at checkout and displayed in U.S. currency.
- Please note that customs duties, taxes, and any additional charges are not included in the shipping costs and are the responsibility of the recipient.
Processing Time
- Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3 business days.
- Orders placed after 5 PM CST will be processed the following business day.
Delivery Timeframes
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Domestic Orders:
- Standard shipping typically takes 3-5 business days for delivery.
- Expedited shipping options may be available at checkout for faster delivery.
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International Orders:
- Delivery times vary by destination and may take approximately 7-14 business days, depending on customs clearance processes in your country.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the carrier's website.Customs and Import Taxes
When ordering from Opti-Surge LLC, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Be aware that customs policies vary widely from country to country; therefore, you should contact your local customs office for information specific to your situation.
Address Accuracy
Please ensure that your shipping address is complete and accurate. We are not responsible for delays or issues resulting from incorrect address information provided at the time of purchase.Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue or process a replacement order as necessary.Changes to Your Order
If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee changes can be made if your order has already been processed for shipping.Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
Opti-Surge LLC
5830 Granite Parkway
STE: 100-291
Plano TX 75024
Email: support@opti-surge.com